Hope to find a way to auto apply suspended credit to the charge adjustment that was already automatically entered by Dentrix after an overpayment of the claim was posted. This is more for our medicaid patients with a PPS payment. For example, patient has medicaid, our PPS rate on claim is $300. Then, we received payment of $350 to post to ledger. When we post the $350, an overpayment credit adjustment of $-50 was automatically applied to ledger and also a charge adjustment of $50 was automatically applied. However, the $-50 is showing as a suspended credit on patient ledger, so we have to manually apply it to that $50 charge adjustment. Is there a way for Dentrix to also auto apply the suspended credit to the charge adjustment so it doesn't show as a suspended credit instead of having to manually do it?
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